Ticket Protection with FanShield
FanShield is ticket protection made by fans, for fans. FanShield provides ticket protection to your live event experiences at a small premium. If a fan is unable to attend due to any of FanShield’s covered reasons, they have the option to file a claim with them for reimbursement.
What does FanShield ticket protection cover?
Coverage varies by state. For the complete Terms and Conditions of FanShield’s policy coverage, please visit our policy map at www.fanshield.insure/policy-map.
What if my event is canceled?
Coverage is not provided in the case of a canceled event as outlined in the coverage Terms & Conditions.
What if my event is postponed to a later date?
If an event is postponed to a future date, policyholders’ coverage will continue through to the event’s rescheduled date. As we are notified of event postponements, we proactively reach out to policyholders to provide clarity as early as possible.
I accidentally purchased FanShield ticket protection. Am I able to cancel it?
Fanshield provides a free look at all of their policies! Customers can view their policy using the link located at the bottom of the FanShield confirmation email. FanShield allows the policy to be canceled up to 72 hours after purchase for domestic policies or 15 days after purchase for international policies.
How do I add FanShield Protection to my event ticket?
You can easily add FanShield protection to your tickets directly through their embedded widget during the checkout process.
How do I file a claim?
We recommend filing a claim using the button at the bottom of your FanShield confirmation email. Alternatively, you can navigate to http://claims.fanshield.insure for domestic claims or http://claims.fanshield.net for international claims.
How long is the claims process?
If filed promptly and correctly, the claims process could take as little as one day. Typically, a claim cycle is completed within two business days from submission. Please note that the timing does vary depending on your response time to the communications sent from the claims team.
How long do I have to file a claim?
As a FanShield policyholder, you have up to 30 days after the date of your event to file a claim (special cases may vary).
What is the status of my claim?
To determine the status of your claim, please contact FanShield directly. You can reach them by replying to the last email they sent to you or by calling 844-849-4827. Please press Option 1 to reach the claims team. One of their agents will be more than happy to assist you.
What happens if I decide not to attend the event due to fear of contracting COVID-19?
Coverage is not provided if a customer voluntarily decides not to attend an event, registration, or booking. For information about the Covid-19 and Pandemic related issues, please visit: https://www.fanshield.com/coronavirus
What if I cannot attend an event due to the cancelation or delay of my flight or another form of common carrier transportation?
Coverage is not provided if the Common Carrier transportation delay or cancellation is directly or indirectly the result of Coronavirus.