Ticket Protection with FanShield
FanShield, a Protecht company, is a third-party that offered and sold protection to ticket buyers for paid ticket purchases on Big Tickets. Both FanShield and Protecht are wholly separate from and unaffiliated with Big Tickets.
COVID-19 FAQs
WHAT IF AN EVENT IS CANCELLED?
WHAT IF AN EVENT IS POSTPONED TO A LATER DATE?
WHAT HAPPENS IF A CUSTOMER DECIDES NOT TO ATTEND AN EVENT DUE TO FEAR OF CONTRACTING CORONAVIRUS?
WHAT HAPPENS IF A CUSTOMER IS NOT ABLE TO ATTEND AN EVENT DUE TO A DELAY OR CANCELLATION OF A FLIGHT OR OTHER FORM OF COMMON CARRIER TRANSPORTATION?
HAS THE CUSTOMER EXPERIENCE CHANGED AS A RESULT OF THE CORONAVIRUS?
What is FanShield?
FanShield is ticket protection made by fans, for fans. FanShield provides tickets protection to your live event experiences, at a small premium. If a fan is unable to attend due to any of our covered reasons, they have the option to file a claim with us for reimbursement and we take it from there.
What does FanShield ticket protection cover?
Coverage varies by state. For the complete Terms and Conditions of their policy coverage, please visit their policy map at www.fanshield.insure/policy-map.
I accidentally purchased FanShield ticket protection. Am I able to cancel it?
FanShield provides a free look for all of our policies. Customers can view that using the link located at the bottom of the FanShield confirmation email that allows the policy to be canceled up to 72 hours after purchase.
How do I file a claim?
FanShield recommends filing a claim using the button of their FanShield confirmation email. Alternatively, you can navigate to https://claims.fanshield.insure.
How long is the claims process?
It can take as little as one day if filed promptly and correctly. Typically, a claim is completed within two business days. Please note it can take longer depending on the customer's response time.
How long does a customer have to file a claim?
A claim must be filed within 30 days after the incident. For example, if travel plans are canceled by the provider due to extreme weather conditions, the ticket buyer has 30 days after that date to file a claim.
Purchase Protection Support
A claim must be filed within 30 days after the incident. For example, if travel plans are canceled by the provider due to extreme weather conditions, the ticket buyer has 30 days after that date to file a claim.
Ticket buyers with questions about purchase protection should reach out to FanShield, a Protecht company, to cancel protection or make a claim.