Ticket Protection with FanShield
FanShield is ticket protection made by fans, for fans. FanShield provides ticket protection to your live event experiences at a small premium. If a fan is unable to attend due to any of FanShield's covered reasons, they have the option to file a claim with them for reimbursement.
FanShield FAQs:
What does FanShield ticket protection cover?
Coverage varies by state. For the complete Terms and Conditions of FanShield's policy coverage, please visit our policy map at www.fanshield.insure/policy-map.
FanShield has coverage for unforeseen circumstances that would prevent a purchaser from arriving to their event such as injury, illness, weather, and more. To review your specific terms, please visit the confirmation of coverage link available in your FanShield confirmation email or visit fanshield.com to speak with a specialist.
Please note that this description is being provided for informational purposes only and does not govern the specific terms and conditions in any way. Only the contract received at the time of purchase governs the benefits.
What if my event is canceled?
Coverage is not provided in the case of a canceled event as outlined in the coverage Terms & Conditions.
What if my event is postponed to a later date?
If an event is postponed to a future date, policyholders' coverage will continue through to the event's rescheduled date. As we are notified of event postponements, we proactively reach out to policyholders to provide clarity as early as possible. If a covered reason prevents you from attending an event on the updated date, you will be able to submit a claim for the covered reason that is preventing attendance.
I accidentally purchased FanShield ticket protection. Am I able to cancel it?
FanShield provides a free look at all of their policies! Customers can view their policy using the link located at the bottom of the FanShield confirmation email. FanShield allows the policy to be canceled up to 72 hours after purchase for domestic policies or 10 days after purchase for international policies. If you accidentally purchased FanShield and would like to cancel it within the free look period, you may visit https://requestmyrefund.com/enhancedrefundprogram/cancellation.
How do I add FanShield Protection to my event ticket?
You can easily add FanShield protection to your tickets directly through their embedded widget during the checkout process.
How do I file a claim?
We recommend filing a claim using the button at the bottom of your FanShield confirmation email or by visiting fanshield.com. Alternatively, you can navigate to https://requestmyrefund.com/fanshield/refund.
How long is the claims process?
If filed promptly and correctly, the claims process could take as little as one day. Typically, a claim cycle is completed within two business days from submission. Please note that the timing does vary depending on your response time to the communications sent from the claims team.
How long do I have to file a claim?
As a FanShield policyholder, you have up to 30 days after the date of your event to file a claim (special cases may vary).
What is the status of my claim?
To determine the status of your claim, please contact FanShield directly. You can reach them by replying to the last email they sent to you or by visiting fanshield.com for various contact channels. One of their agents will be more than happy to assist you.
What happens if I decide not to attend the event due to fear of contracting COVID-19?
Coverage is not provided if a customer voluntarily decides not to attend an event, registration, or booking. Typically, the illness needs to occur in order for a claim to be submitted for it, as supporting documentation is required for all claims. For information about the COVID-19 and pandemic related issues, please visit: https://www.fanshield.com/coronavirus
What if I cannot attend an event due to the cancelation or delay of my flight or another form of common carrier transportation?
Coverage is not provided if the Common Carrier transportation delay or cancellation is directly or indirectly the result of Coronavirus.