Ticket Protection with FanShield

FanShield, a Protecht company, is a third-party that offered and sold protection to ticket buyers for paid ticket purchases on Big Tickets. Both FanShield and Protecht are wholly separate from and unaffiliated with Big Tickets.

Be advised that on March 11, 2020 (”Date of Pandemic”), the World Health Organization (WHO) declared the coronavirus outbreak a pandemic. As a result, the underwriters of our FanShield protection policies informed us that beginning March 11, 2020, coverage is no longer provided for losses that are directly or indirectly the result of coronavirus. Policies purchased prior to March 11, 2020, will not be affected. Policies purchased on or after March 11, 2020, do not include coverage for losses that are directly or indirectly the result of Coronavirus.

We anticipate that questions will arise amidst the growing concern over coronavirus. Below you will find answers to common questions we have received. For full details on exclusions related to a pandemic, please refer all customers to the Terms & Conditions of their coverage.

COVID-19 FAQs

WHAT IF AN EVENT IS CANCELLED?

Fanshield's process has not changed for canceled events. Coverage is not provided in the case of a canceled event as outlined in the coverage Terms & Conditions.

WHAT IF AN EVENT IS POSTPONED TO A LATER DATE?

If an event is postponed to a future date, policyholders’ coverage will continue through to the event’s rescheduled date. As FanShield is notified of event postponements, they are proactively reaching out to policyholders to provide clarity as early as possible.

WHAT HAPPENS IF A CUSTOMER DECIDES NOT TO ATTEND AN EVENT DUE TO FEAR OF CONTRACTING CORONAVIRUS?

Coverage is not provided if a customer voluntarily decides not to attend an event, registration, or booking.

WHAT HAPPENS IF A CUSTOMER IS NOT ABLE TO ATTEND AN EVENT DUE TO A DELAY OR CANCELLATION OF A FLIGHT OR OTHER FORM OF COMMON CARRIER TRANSPORTATION?

For protection policies purchased on or after March 11, 2020, coverage is not provided if the Common Carrier transportation delay or cancellation is directly or indirectly the result of Coronavirus. For protection policies purchased prior to March 11, 2020, coverage for Common Carrier transportation delay or cancellation will be processed without the Coronavirus pandemic exclusion.

HAS THE CUSTOMER EXPERIENCE CHANGED AS A RESULT OF THE CORONAVIRUS?

As FanShield identifies patterns in customer claims, they have implemented improvements to their already easy-to-use claims process. It is now even easier for policyholders to file claims in a concise, clear way that streamlines the claims process.

FanShield will continue to closely monitor the expanding impact of the coronavirus. Please visit www.fanshield.com/coronavirus for additional information as well as future announcements regarding coronavirus.

What is FanShield?

FanShield is ticket protection made by fans, for fans. FanShield provides tickets protection to your live event experiences, at a small premium. If a fan is unable to attend due to any of our covered reasons, they have the option to file a claim with us for reimbursement and we take it from there.

What does FanShield ticket protection cover?

Coverage varies by state. For the complete Terms and Conditions of their policy coverage, please visit their policy map at www.fanshield.insure/policy-map.

I accidentally purchased FanShield ticket protection. Am I able to cancel it?

FanShield provides a free look for all of our policies. Customers can view that using the link located at the bottom of the FanShield confirmation email that allows the policy to be canceled up to 72 hours after purchase.

How do I file a claim?

FanShield recommends filing a claim using the button of their FanShield confirmation email. Alternatively, you can navigate to https://claims.fanshield.insure.

How long is the claims process?

It can take as little as one day if filed promptly and correctly. Typically, a claim is completed within two business days. Please note it can take longer depending on the customer's response time.

How long does a customer have to file a claim?

Purchase Protection Support

A claim must be filed within 30 days after the incident. For example, if travel plans are canceled by the provider due to extreme weather conditions, the ticket buyer has 30 days after that date to file a claim.

Ticket buyers with questions about purchase protection should reach out to FanShield, a Protecht company, to cancel protection or make a claim.