Help! I can't find my tickets
Bought tickets but can't find them? We've got you covered!
First things first. Sometimes our emails can get caught up in the junk mail filter. Do an inbox search for "ticket delivery" and see if you can locate the email that way.
Didn't work? No problem! Click here to retrieve tickets using the email address and billing information associated with your order. Be sure to use the email associated with your Facebook login if that's how you logged in to buy tickets.
Having trouble finding your tickets? Email firstname.lastname@example.org and our team will be happy to resend your tickets.
Is your event happening within a few hours and you still can't find your tickets? No worries, our team onsite can look up any order with your billing information. No matter what we've got you covered and you'll gain entry to the event if you were charged by bigtickets.com.